DispatchTech’s Mobile AppOnline QuotesService PortalService ReviewParts ManagementAccounting IntegrationsReportingSupport
Schedule Technicians’ Appointments
Remove the complexity of scheduling to make your techs more productive.
- View all of your jobs on a map to create efficient routes.
- Assign multiple techs to a single appointment.
- See recurring services so you never miss any contract work.
Dispatch Techs for Emergency Calls
React to inbound service calls in a few clicks.
- Look up tech progress without distracting them with a phone call.
- Easily adjust schedules with a drag-and-drop interface.
- Notify techs about schedule changes in the mobile app.
Empower Techs with Mobile App for Apple and Android Devices
Give techs a rich paperless view of each appointment.
- Clock in to every job with GPS-stamped time tracking.
- Take pictures, record audio notes, digitize paperwork, and capture the customer’s signature to document the job.
- Record deficiencies and items found for repair with pictures and video that the office can put on a quote.
Integrated Quoting Creates More Repair Revenue
- Build professional, accurate estimates with photos in just a few clicks with info from the mobile app.
- Assign quote ownership and monitor progress at every stage until it’s approved.
- Make it easy for customers with online quotes that include one-click approval or revision requests.
Service Portal: Online Customer Account
Customers login to their online portal account on your website.
- Self-service portal shows service history and upcoming appointments.
- Collect new service requests from customers in online forms that feed into ServiceTrade for followup.
- Customize what customers see to make the best impression.
Service Link: Online After-Service Reports for Customers
Send your customers a branded online after-service report by email and in their Service Portal account.
- Impress customers with a mobile-friendly online job summary.
- Share photos, videos, audio notes, digital paperwork and inspection forms as evidence of your work.
- Provide evidence of new issues so the customer is expecting your quote.
Service Review: Your Customers Impress Your Prospects
Collect online reviews from your happy customers to boost your SEO rankings.
- Reviews are automatically posted to Google and your website.
- Positive customer reviews are one of the biggest motivators for prospects.
- Review requests are part of your service appointment work flow with just one click of a button.
Solve Your Parts Management Problems with PartsLedger from ServiceTrade
Keep track of parts as they come and go.
- Issue purchase orders with the PartsLedger mobile app.
- Account for parts inventory on every truck and in any warehouse.
- Improve financial control by adding every parts transaction to accounting.
ServiceTrade integrates with your accounting system and syncs critical data.
- Improve accuracy with automatic data migration for fewer mistakes.
- Invoice customers faster by eliminating manual data entry across multiple systems.
- Reduce days sales outstanding (DSO) with faster invoicing.
Business Analytics Reporting
Monitor the performance of your business and find new opportunities to earn more, impress your customers, and operate more efficiently.
- Customize reports by selecting the data and a report format you want.
- Maximize revenue by measuring each step of the sales funnel.
- Track the performance of employees in the office and in the field.
Support and Services
Our in-house customer success team will get you up and running and help find new ways to use technology to solve your business problems. We offer:
- Live support
- Online certification courses
- And advanced consulting services for your technology and workflows