Perpetual Service – Creating Service Contracting Value in a Connected World

Service Contracting value no longer begins and ends in the driveway or parking lot of the customer. Showing up on time in clean uniforms and doing the job correctly are simply table stakes in a world where everyone is seeking the attention of…
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Jesse James’ Advice for Service Contractors

I have been to multiple events in the past several months where service contractors from many trades (food equipment repair, fire safety, specialty cleaning) lament the insertion of one or more parties between themselves and their customers.…
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Looking for Software Innovations? Look for Loosely Coupled Integration

ServiceTrade integrates with any other application you might find necessary to run your business through what we call “loosely coupled integration.” What this basically means is that the two (or 3 or 4 or more) applications DO NOT SHARE…
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The Rich Get Richer: Why Smart Service Contractors Make Smart Software Decisions

I have noticed an interesting trend with ServiceTrade customers: the large majority are already in the top 10% of the industry regarding both systems capability and typical service contractor metrics – growth, gross margin, net margin –…
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Give Yourself a Raise - 5 Ways Service Contracting Software Puts More Money in Your Pocket

One of the consistent themes we hear from our service contractor customers is how expensive, slow, and cumbersome basic administrative tasks become when they attempt to scale their business with their on-premise PC server-based applications.…

From Vision to Execution: 8 Critical Business Questions for Service Contractors

"Vision without Execution is Hallucination." I wish I could take credit for the great quote above, but I cannot.  Walt Brown, a friend of mine who helps companies implement Gino Wickman's Entrepreneurial Operating System (EOS), used that…
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The Tesla Lesson: 4 Takeaways for Service Contractors

I am a big believer in market signals. I think Tesla is one of those signals. As a breakthrough company with a skyrocketing stock value, Tesla is clearly doing many, many things correctly and making very few mistakes. I believe there are some…
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4 Ways Service Contractors can Grow Sales without Selling

Services businesses are "the gift that keeps on giving" in the revenue department...if managed effectively. Unfortunately, many are not very well managed and somehow lose their connection and relevance with customers. The success of Angie's…