If Communism Failed, Why do Software Vendors Continue to Embrace It?

With the winter games taking place in the former Soviet Union this month, it got me thinking about “Software Communism” - the practice of central planning by a single vendor that prevents the users from ever leaving. At the AHR Expo in NYC,…
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Talk is Cheap, and a Picture is Worth 1600 Words

I get lots of comments from prospective customers about “going paperless” using tablets and smartphones.  In many cases, however, they are talking about simply making the technicians in the field type character information into digital…

New Year's Resolution - No More PC Apps!

Software as a Service (SaaS) is the only architecture for business applications that small and medium-sized companies should consider purchasing in 2014.  Period.  In my mind this battle had already been fought and won by SaaS, but I continue…

Customers Speak Louder than Marketers

We can market our message about the effectiveness of ServiceTrade all we want, but there is no substitute for a customer doing it for you.  Thanks to Karim Nice and BlueHat Mechanical for this review of ServiceTrade capability.  Here is the…
bluehat mechanical tech finds problem

The Labor Market is Speaking - Are You Listening?

In early 2001, I had just been appointed to be the Vice President of North America sales for Red Hat.  Many of my early meetings with prospective customers were geared toward understanding what was going to drive buying behavior for large scale…

Ripe Bananas, Seat Miles, and Service Labor Hours

What do these things have in common?  They all represent “perishable inventory.”  Ripe bananas have a short shelf life - sell them or throw them out.  A flight that takes off without being full means seat miles were available and not…
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Never Miss a Service - Managing Recurring Services

There are two keys to profitable service operations - job service density and job route density.  I discussed job route density in a previous post entitled “Field Service Scheduling - Kill the “Where-wolf” that’s eating your profits.”…

Track the Truck? Track the Tech!

Fleet tracking has become very popular due to low cost GPS and software as a service (SaaS) solutions.  I believe the same trends that are driving fleet tracking adoption - low cost/low hassle SaaS and real time feedback - will drive a new…
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Smartphones are Smart Business

If you have been looking for an excuse to arm your field techs with smartphones, I am going to give you several in this blog post. The goal of any business expenditure is to make your business more competitive by lowering costs, improving…