bluehat mechanical tech finds problem

The Labor Market is Speaking - Are You Listening?

In early 2001, I had just been appointed to be the Vice President of North America sales for Red Hat.  Many of my early meetings with prospective customers were geared toward understanding what was going to drive buying behavior for large scale…

Ripe Bananas, Seat Miles, and Service Labor Hours

What do these things have in common?  They all represent “perishable inventory.”  Ripe bananas have a short shelf life - sell them or throw them out.  A flight that takes off without being full means seat miles were available and not…
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Never Miss a Service - Managing Recurring Services

There are two keys to profitable service operations - job service density and job route density.  I discussed job route density in a previous post entitled “Field Service Scheduling - Kill the “Where-wolf” that’s eating your profits.”…

Track the Truck? Track the Tech!

Fleet tracking has become very popular due to low cost GPS and software as a service (SaaS) solutions.  I believe the same trends that are driving fleet tracking adoption - low cost/low hassle SaaS and real time feedback - will drive a new…
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Smartphones are Smart Business

If you have been looking for an excuse to arm your field techs with smartphones, I am going to give you several in this blog post. The goal of any business expenditure is to make your business more competitive by lowering costs, improving…
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Field Service Scheduling – Kill the “Where-wolf” that’s eating your profit

Field service scheduling is hard because it involves both time AND space.  You can’t decide “when” until you know “where.”  And knowing “where” is not just one location.  The scheduler needs to see ALL jobs on a calendar AND…
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Why Cloud Applications are Perfect for Small Service Companies

If the thought of new software for running your field service business brings on pain, remorse, indigestion, or any other unpleasant malady, this blog post is for you.  Software that is well designed and delivered to you as an Internet application…

Welcome Beta Testers

ServiceTrade’s beta program is now open.  Join up to share experiences with colleagues and qualify for a special pricing promotion. Two weeks ago, I introduced you to ServiceTrade.  Today, we are opening our beta program to any fire protection…

Introducing ServiceTrade

ServiceTrade is a new software company dedicated to helping facility maintenance and repair companies deliver better service, grow faster, and be more profitable.  Our aim is to provide a terrific mobile and cloud based application that improves…