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What Software Buyers Can Learn from Agile Development and Lean Manufacturing

Software companies long ago abandoned complex release processes where comprehensive new versions would show up every few years. So why do software application buyers continue to plan for and tolerate implementation schedules that span several…
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How to Grow Your Service Contracting Revenue 24.3% Year Over Year

On average, commercial service contractors who use ServiceTrade grow their invoice revenue by 24.3% year over year. All you have to do is buy ServiceTrade and you’ll grow! Our work here is done. The end. If only it were that simple.…
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The Economic Downturn is Coming. Are You Ready for Greedy Growth?

Trade wars have sent steel prices up twenty five percent and farmers are getting killed by the collapse of the agricultural commodities market.  Job growth slowed to a paltry 75,000 in May, and the two prior months of April and March were…
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5 Questions with Linda Norred, Norred Fire Systems

Norred Fire Systems, LLC is a second generation family business. It was founded in 2001 by Clayton J. Norred, Jr. in West Monroe, Louisiana. Today, the company is located in Monroe, Louisiana and works with customers throughout Louisiana and…
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The Must-Attend Conference for Leaders in Commercial Service Companies

Today's market is fraught with challenges for leaders of commercial service companies. From operations to recruitment to customer service - fighting to the top of your market (and fighting to stay there) can overwhelm even the hardest working…
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Commercial Service Contractors - Can You Reduce Busy Work in the Busy Season?

Busy season is here for many commercial service contractors.  Being busy is much better than the alternative, but this busy season may be a good opportunity for you to examine your current operations and workflows and ask, "What are my people…

What the Series Finale of Game of Thrones Teaches Us About Service Businesses

"What unites people? Armies? Gold? Flags? Stories. There's nothing in the world more powerful than a good story. Nothing can stop it. No enemy can defeat it." This was part of Tyrion Lannister's last great speech on Game of Thrones. His words,…
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How Commercial Service Contractors can Dominate with Mobile Tech

This post is the second in my discussion of how to use mobile technology to dominate your market.  If you haven’t read my first post, you can find it here. In that post, I discuss the basics in taking your customer service mobile - you'll…