, ,

Cyber Attacks in Fire and Life Safety

In 2019, there’s a fresh wave of ransomware hackers targeting US-based fire and life safety contractors that have legacy server systems. Several have been either forced to pay a bounty or face devastating disruptions when the cyber attack…
, , ,

Update Your Customer Service Certification

Commercial service contractors know a thing or two about continuing education (CE). Depending on your line of work, ignoring CE is not an option if you want to stay in business. Regardless of your line of work, encouraging CE throughout your…
,

Avoid This Pitfall When Going Paperless

When we talk to commercial service contracting companies about going paperless, the conversation usually starts with how they envision paperless processes will benefit their back offices by saving time and money. They want to send invoices…

End of Quarter Questions for Commercial Service Companies

Think back three months ago to the start of the year - did you set goals for your business? Of course you did. But how do you know your goals are focused on the right things?  That you are monitoring the right numbers? To help make…
,

Mapping Your Customer's Journey

Do you have ambition to become the leading service contractor in your market? Does it feel like operational and administrative inefficiencies are holding you back? We get it. It's not easy to lead the market when it feels like you can't…

The All-in-one Software Fairy Tale

  There is no such thing as an "all in one" software application for anything.  Like a unicorn, it is a neat idea (who wouldn't want a friendly horse with a horn) that is nothing more than a fairy tale. Yet it is probably the most…

Growth Benchmarks for Service Contractors

At ServiceTrade we know that you want to be the best commercial service contractor in your market. It's difficult, however, to be the best if you don't know what the "best" is. You could only guess about how your peers were performing, until…
, ,

Building Your Brand through Storytelling

Do you want your customers to feel good about your brand? Try telling a great story. Research shows that storytelling has immense power to make us feel emotions as if we are a part of the story. The Nike marketing department sure figured…
, ,

5 Questions to Help Service Contractors Build More Valuable Businesses

Much of the popular culture in management consulting today is focused on the customer experience. Matt Dixon, the author of one of my favorite management books, The Challenger Sale, is spending many of his cycles promoting another of his…