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Support and Services

ServiceTrade staffs a full-time US-based services team to get you up and running so you can provide amazing customer service, reduce your administrative burden, and reduce your techs’ headaches.

  • Implementation Plan

    Our services team has a standard implementation plan that leads both you and us through the steps to get you up and running. You’ll have access to our Asana project management platform to monitor progress as often as you’d like.

  • Data Migration

    As part of the sales process, you’ll meet with a services team member to define a scope of work for migrating your data into ServiceTrade.

  • Digital Forms

    It’s time for you to go paperless! We’ll convert your old paper forms into fillable digital versions that your techs can use on tablets in the field.

  • Initial Training

    Whether on-site or remote by video conference, we’ll walk your desktop admin users and mobile technicians through using the application for their daily work.

  • Support

    Support is offered for our subscription customers. Check your account type to confirm if you have email or phone support.  Our knowledge base is always available at support.servicetrade.com.

  • Supplemental Training

    Once you understand the basics, it’s always a good idea to schedule a second training session to delve into advanced features that will improve your sales, marketing and customer service.

We’re Here to Help

James Jordan

James Jordan

Steve May

Steve May

Wes Cox

Wes Cox

Aaron Shoemaker

Aaron Shoemaker

G. Singh

G. Singh

David Varnedoe

David Varnedoe

Want to learn more? Request a demo and get to know us.