For all quotes, there was a dip in the normalized quote approval rate in March during the initial response to the pandemic. The normalized quote approval rate mostly returned to pre-pandemic levels in April and May. However, there is a noticeable difference between quotes above and below $5,000. Historically, quotes over $5,000 (gold line in Figure 4) are approved at a lower rate, but they are not recovering to pre-pandemic approval rates like quotes under $5,000 (purple line in Figure 4). Just like you, your customers are still recovering and likely sensitive to price.