Commercial Service Contractors - Can You Reduce Busy Work in the Busy Season?

Busy season is here for many commercial service contractors.  Being busy is much better than the alternative, but this busy season may be a good opportunity for you to examine your current operations and workflows and ask, "What are my people…

254,484 Quotes: Fast, Rich, and Easy

Commercial service contractors, do delays in sending repair quotes to your customers impact your approval rate? How much? Are quotes more likely to be approved if they are paper or digital? Do pictures and videos help? These are easy questions…
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Service Contractors: Grow like a software startup

Every Sunday evening I receive an email from the software investment banking team at Key Bank Capital Markets. The subject line of the email is “Software Valuations,” and the email contains a link to a weekly report that details the valuation…

Who do you think you are?

What’s your brand promise?  A brand promise is a powerful, shorthand way for companies to tell their customers what to expect. They’re what makes a company different and better than their competition, and a good brand promise gives you…

Announcing the 2017 Digital Wrap Conference

Registration is now open for the 2017 Digital Wrap Conference. Last year’s inaugural conference made it clear that commercial service contractors need a forum to exchange ideas for how to run their business, and that’s what we’ll do at…

5 incredible ways driverless cars will change service contracting

Driverless cars are coming and we are all going to feel the impact. There will be winners and there will be losers. While the transportation industry undergoes a massive transformation and sheds its workforce, service contractors will harness…

Uber is better than your techs...for parts delivery.

Do you charge customers for time spent driving to and from the parts house or warehouse? You shouldn’t. Before you get defensive, hear me out. If your parts house could quickly deliver parts directly to your technicians in the field at a reasonable…