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Service Contractor Data Analysis Part 2: Measuring the Recovery from COVID-19

Since March, the facility service contracting industry has been reeling from the impacts of COVID-19. Appointment volume dropped 30% in March and flatlined in April across the US and Canada according to ServiceTrade usage data. [read part…
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The Silver Lining For Service Contractors

Despite all the bad news in these unprecedented times, there is a silver lining for facility service contractors. There are signs of hope around the edge of this dark cloud. According to indicators like the skyrocketing unemployment rate, International…
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How We Work From Home - Advice for Scattered Managers

Working from home can be just as productive as working in the office, but it requires some changes in how you manage your team. I asked ServiceTrade's department managers to share the tools, management tips, and new ways of working that are…
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The Threat of Ransomware is Rising During COVID-19 Crisis

Becky works for Dan and she’s working from home. She just opened this email. She doesn’t know where Dan is at the moment or what he’s working on. To keep things moving along she’s reacting quickly to every email. So Dan’s short…
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5 Questions with Brad Boggs, B&W Mechanical Contractors

ServiceTrade customer Brad Boggs is Vice President at B&W Mechanical in Atlanta, Georgia. They’ve been using ServiceTrade for about three years. Brad has extensive experience running service operations remotely - whether that’s…
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4 Parts Management Questions with Chris Ruzika

Chris Ruzika is Director of Administration at LifeSafety Management, Inc. in West Palm Beach, Florida. LifeSafety Management has served customers in South Florida for more than 23 years, and services a wide range of systems for their customers…
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Solving the problem bigger than double data entry

Is the administrative burden of data entry in your back office the biggest problem you face as a service contractor? Just imagine how much easier life would be if you could eliminate all of that wasteful double data entry. Just imagine what…
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What Software Buyers Can Learn from Agile Development and Lean Manufacturing

Software companies long ago abandoned complex release processes where comprehensive new versions would show up every few years. So why do software application buyers continue to plan for and tolerate implementation schedules that span several…
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How to Grow Your Service Contracting Revenue 24.3% Year Over Year

On average, commercial service contractors who use ServiceTrade grow their invoice revenue by 24.3% year over year. All you have to do is buy ServiceTrade and you’ll grow! Our work here is done. The end. If only it were that simple.…