Don’t Get Gigged by Software - Measure the GIG

Lots of companies get “stuck" (or gigged) with bad software because they do not know how to measure the quality of the vendor during the sales cycle. One of the best ways to measure a software company prior to buying the application (aside…
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Stop Texting. Start Messaging!

On several occasions, I've walked into a meeting with dispatchers, schedulers, and service managers who were glued to their phone texting with their technicians in the field.  Why should the office staff use a tiny keyboard on a phone to update…

Lead Prospecting Guide for Tech-Savvy Contractors

For commercial service contractors, connecting with prospects that are responsible for facility management has historically been a tremendous challenge for the following reasons: Finding the decision maker is challenging Discovering their…

Password Headaches? Some Simple Advice to Ease the Pain

Cloud applications are like banks: Your money is much safer under lock and key at the bank than it is under your mattress because anyone can "hack your house."   Bank security is as good as it gets, but like a bank, your data is only as secure…

Automate Collections With InvoiceSherpa

In today's connected world, new online services are popping up each day to improve the connections between you and your customers. One connection that is critical is the payment connection, and we found a cool app called InvoiceSherpa to help…
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Nearby Now & ServiceTrade Can Improve Your Local Search Results

Consumers no longer turn to the yellow pages, newspaper ads, or direct mail to find the best service contractors. Instead, they turn to Google to answer the question "Who should I call?"  To address this change ServiceTrade is happy to announce…

Cloud Computing & Service Contractors - A Perfect Match

Service contractors need the cloud, but over and over again we see companies that are confused or unsure about how moving to the cloud will affect the operations of their business. Change is scary.  As human beings, we are wired to avoid change,…
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What is Great Customer Service Worth? About 20% and $41 Billion.

Unless you’ve been living under a rock recently, you know that Uber is a taxi service start-up that connects drivers with folks who need a ride. As a business, Uber connects riders and drivers (just as a taxi service does) and they collect…
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Is your website mobile friendly? Simple test to avoid Google penalties

 If you expect customers to find you online, they must be able to find you online.  Sounds like circular logic, but it is true.  Google is always shifting their rules to make their search engine more valuable to users and advertisers.…