Entries by Shawn Mims

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Service Contractor Data Analysis Part 2: Measuring the Recovery from COVID-19 (July 31 Update)

Since March, the facility service contracting industry has been reeling from the impacts of COVID-19. Appointment volume dropped 29% in March and flatlined in April across the US and Canada according to ServiceTrade usage data. [read part 1 of our data analysis here] There was, however, a glimmer of hope that a recovery was on […]


The Silver Lining For Service Contractors

Despite all the bad news in these unprecedented times, there is a silver lining for facility service contractors. There are signs of hope around the edge of this dark cloud. According to indicators like the skyrocketing unemployment rate, International Monetary Fund forecast, and JPMorgan CEO predictions, the world economy is very likely heading for a […]

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How to Grow Your Service Contracting Revenue 24.3% Year Over Year

On average, commercial service contractors who use ServiceTrade grow their invoice revenue by 24.3% year over year. All you have to do is buy ServiceTrade and you’ll grow! Our work here is done. The end. If only it were that simple. There is a big difference between the best and worst performers. For example, contractors […]


Mapping Your Customer’s Journey

Do you have ambition to become the leading service contractor in your market? Does it feel like operational and administrative inefficiencies are holding you back? We get it. It’s not easy to lead the market when it feels like you can’t even get your own house in order. We’ve helped hundreds of our customers streamline […]

Growth Benchmarks for Service Contractors

At ServiceTrade we know that you want to be the best commercial service contractor in your market. It’s difficult, however, to be the best if you don’t know what the “best” is. You could only guess about how your peers were performing, until now. We analyzed data from over 400 of our commercial service contracting […]

The Data Gut Punch

January 14th marked the start of the AHR Expo in Atlanta at the 1.4-million sq. ft. Georgia World Congress Center. With 50-thousand attendees, that place was a madhouse. I, along with the rest of the ServiceTrade team, was engaged in back-to-back conversations with commercial mechanical service contractors about their growth goals. As we usually do, […]