Entries by Shawn Mims

254,484 Quotes: Fast, Rich, and Easy

Commercial service contractors, do delays in sending repair quotes to your customers impact your approval rate? How much? Are quotes more likely to be approved if they are paper or digital? Do pictures and videos help? These are easy questions to answer! Simply connect a business intelligence (BI) tool, like Amazon QuickSight, to the application […]

What Contractors can Learn from the Mechanic

Megabrands like Amazon and Domino’s are outselling their competitors and changing consumer expectations by going on offense and providing better customer experiences that are convenient and transparent. As easy as it is to dismiss these examples because they are seemingly unrelated to service contracting, even the local mechanic is giving their customers a better service […]

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Two Ways for Contractors to Attract More Service Technician Job Applications

Your reputation has always been important when recruiting talent because the best techs want to work at the best companies. But the mediums job seekers use to search for potential employers has changed. Word of mouth is still around but pales in importance compared to your company’s online reputation. Before a job seeker even applies, […]

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If a Tree Falls

My wife and I love hiking and camping with our dogs. It’s our escape. So, last year, we took a trip up to the beautiful Grayson Highlands in western Virginia for a quick weekend trip with a couple friends. Hiking along those exposed ridges at a relatively high altitude provide some of the best views […]

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Service Certainty

Who has better pizza, Domino’s or Papa John’s? I do a lot of presentations about these companies and when I pose this questions to audiences, usually they’re split right down the middle. Personally, I’m a Domino’s fan. From a value perspective, however, our opinions about who has better pies don’t really matter. Here’s what really […]

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That Awkward Moment

I love asking business owners and managers “Who do you think you are?” I’m not trying to pick a fight. What I’m really asking is “What makes you different and better than your competition?” But that’s a pretty boring question. Generally, those who give me a concise, thoughtful answer run growing and profitable companies. Those […]

The Death of Blind Trust

Service contractors, beware. Blind trust is dead and as the “youths” say, pics or it didn’t happen. Pictures and videos are the new currency of trust thanks to technology that makes it so easy to capture and share them. Social media and modern ecommerce have trained us to expect images as tangible evidence that stories […]