It’s been a tense week of watching Hurricane Florence grow, intensify, and pin a bullseye on North Carolina. There’s a lot to worry about: gasoline for the generator, storing water since I’m on a well, stocking up on healthy, easy-to-prepare food without resorting to Hot Pockets.
There’s plenty to worry about without fretting about the availability of our app. Even if I’m sitting at my house in the dark, I’ll know that our app will be there. Our customers’ data will be available in their office. Technicians will get their schedules. Customers will be able to login to the portal to check on their upcoming appointments.
Thank goodness for software as a service!! Amazon Web Services (AWS) — where the ServiceTrade application “lives” and customer data is stored — is co-located across the country so there’s no risk of a natural disaster disrupting service. If one location were to be impacted, the others in the AWS network would pick up the slack.
On the human side, it’s a little tougher to predict availability. Everyone at ServiceTrade in North Carolina will be working from home on Thursday and Friday for as long as we have electricity and Internet service. If we end up falling off the grid in NC for a few days, our teams across the country – we have people in Maryland, Kentucky, Illinois, and Arizona – will be there to help you out.
If you need help from support or sales, reach out as you always do and we’ll route your call or email to whoever can respond first.
If you are also impacted by Hurricane Florence, be safe! I’ll pass along what Billy Marshall asked of us, take care of your family first, then do everything you can to take care of your customers and responsibilities.